FRAMER
Welcome to Ribbon (“Ribbon,” “we,” “us,” or “our”), a Shopify application owned and operated by Still Tinkering, Inc.. Our goal is to help Shopify merchants (“Merchants”) enable giftable product purchases. This Privacy Policy describes how we collect, use, store, disclose, and otherwise process your information when you (i) visit or use our website or services (collectively, the “Services”), or (ii) install and use the Ribbon application through Shopify.
By using our Services, you agree to the practices and policies outlined in this Privacy Policy. If you do not agree, please do not use our Services. If you have any questions, please contact us using the information in the Contact Us section below.
1. Scope
This Privacy Policy applies to personal information processed by Ribbon in connection with your use of our Services. Any personal information that Merchants process about their end customers (e.g., gift purchasers, gift recipients, or any other customers) is governed by the Merchants’ own privacy policies. We process such data only as necessary to provide Services on behalf of Merchants and in accordance with our agreements with them.
2. Personal Information We Collect
We collect information directly from Merchants, from Merchants’ Shopify stores via Shopify’s APIs, and from Merchants’ customers. This may include:
• Order and Product Information: Details about orders placed on your store, such as order numbers, purchase amounts, and product details (e.g., product purchased, quantity, price). We also collect information about products in your store (titles, descriptions, variants, images, etc.).
• Gift Purchaser/Recipient Information: In order to facilitate gift transactions, we may receive details such as the purchaser’s name, contact information, and the recipient’s name and shipping details.
• Store Details: Basic store information (store name, URL) to properly configure and personalize the Ribbon gift-giving experience in your store.
• Merchant Contact Details: When you sign up or interact with us (e.g., by sending support emails), we collect the information you provide, such as your name, email address, or phone number.
• Merchant Account Credentials: We may collect login information associated with your Shopify account or the Ribbon dashboard, strictly for authentication and service provisioning purposes.
• Log and Performance Data: We keep automated logs about your usage of Ribbon (e.g., feature usage, app performance metrics) to monitor, improve, and personalize our Services.
• Customer Usage Data: We collect aggregated or anonymized data about how gift purchasers and recipients use our gift checkout or redemption features. This may include clicks, page views, and time spent on gift-related workflows.
• Cookies and Similar Technologies: While Ribbon primarily operates in the backend of a Shopify store, certain features (such as gift redemption or unique landing pages) may use cookies or tracking pixels to improve functionality or analyze performance. These cookies do not collect personally identifiable information unless expressly stated.
We do not request or store any Shopify data beyond what is necessary to provide Ribbon’s core Services.
3. How We Use the Information We Collect
We use the information described above for the following purposes:
• To Provide and Maintain Our Services: Processing gift orders, updating your store’s gift settings, and ensuring the gift-giving experience functions properly.
• To Facilitate Gift Transactions: Using order, product, and customer details so gift orders can be placed, tracked, and delivered.
• To Improve and Personalize the Services: Analyzing usage data and logs to enhance Ribbon’s performance, fix bugs, and tailor features.
• To Communicate with You: Sending administrative or support emails, responding to inquiries, or alerting you to updates, new features, and promotions (if you have opted in).
• To Monitor and Analyze Trends: Using aggregated or anonymized data about customers’ gift-related behavior (e.g., how many gifts are sent, redemption rates) to understand usage patterns and further develop our Services.
• To Enforce Our Agreements and Comply With Legal Requirements: Ensuring adherence to our Terms of Service or complying with regulatory obligations.
We do not sell your personal information or your customers’ personal information to third parties.
4. How We Share Your Information
We only share your information in limited circumstances:
1. With Your Consent: We may share or disclose information when you have expressly granted us permission to do so.
2. Service Providers and Partners: We may share information with trusted third-party providers who perform services on our behalf, such as hosting, analytics, payment processors, or email service providers. These parties are obligated to keep your information confidential and to use it only for the purpose of providing services to us.
3. Legal Compliance and Protection: We may disclose information where required by law, court order, or other legal processes, or if we believe disclosure is necessary to protect our rights, the rights of others, prevent fraud, or respond to a government request.
4. Business Transfers: In the event of a merger, acquisition, financing, or sale of assets, your information may be transferred to a successor or affiliate as part of that transaction.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, as outlined in this Policy, and to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to request deletion of your data or terminate your account, please contact us (see Contact Us below). We will respond to your request within a reasonable timeframe.
6. International Data Transfers
Still Tinkering, Inc. is located in the United States. If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions which may not have equivalent data protection laws. By using our Services, you consent to such transfers.
7. Security of Your Information
We take reasonable administrative, technical, and physical measures to protect your information from loss, misuse, and unauthorized access or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our Services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 13 (or other relevant minimum age in your jurisdiction). If you believe a child under 13 has provided us with personal information, please contact us immediately so that we can take steps to delete such data.
9. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or object to our processing of your data. Merchants seeking to exercise these rights can contact us at the email address below. If you are a customer of a Merchant using our Services, please direct your privacy-related requests to that Merchant.
• Opt-Out of Marketing Communications: You can opt out of receiving promotional or marketing emails from us by using the “unsubscribe” link in any such email or by contacting us at the email address below. You will continue to receive transaction-related emails regarding the Services (e.g., technical or administrative notices).
• Cookies: You can usually manage cookies through your browser settings. Note that disabling cookies may limit certain features or functionalities of our Services.
10. Do Not Track
Ribbon does not collect Personal Information about your online activities over time, across different websites. Accordingly, Ribbon does not currently respond to “do not track” browser requests.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. If we make material changes, we will notify you via email or by posting a notice on our website or within the Ribbon app. Please review this Privacy Policy periodically to stay informed about how we collect, use, and share information.
12. Contact Us
If you have any questions about this Privacy Policy, your personal information, or to exercise any of your data rights, please reach out to us at:
Still Tinkering, Inc.
455 N La Jolla Ave, Suite 1
Los Angeles, CA 90048
United States
Email: support@poweredbyribbon.com
Make gifting on Shopify delightful
© Framer Inc. 2023